Shipping policy
Effective Date: January 01, 2026
1. Introduction
Thank you for choosing ONYX Loops. This Shipping Policy outlines our procedures and requirements for shipping orders. Please review this policy carefully before placing your order.
2. Shipping Method
We only ship orders using the carrier account number provided by the customer. This means that all shipping costs will be billed directly to the customer’s carrier account, and we do not cover any shipping charges.
3. Providing Your Carrier Account Number
To proceed with shipping, you must provide a valid logistics carrier account number at checkout or in your profile. Please ensure the following:
- Accuracy: Enter your carrier account number correctly. Errors may result in delays or inability to process your shipment.
- Active Account: Your carrier account must be active and in good standing to facilitate shipping.
4. Shipping Charges
Since shipping costs are billed to your carrier account, there will be no additional shipping charges added to your order at checkout. Any shipping fees incurred will be billed directly by your carrier to your provided account.
5. Order Processing Time
Orders are typically processed within 10 business days of receipt if no expedited fee is selected. However, the processing time may vary based on product availability and order volume. You will receive a shipping confirmation once your order has been dispatched using your carrier account.
6. Delivery Times
Delivery times are subject to your carriers’ shipping schedules and the service level selected by you. We are not responsible for delays caused by your carrier or any other third parties involved in the shipping process.
7. Shipping Address
Please ensure that the shipping address provided is complete and accurate. We are not responsible for any delays or issues arising from incorrect or incomplete addresses.
8. Tracking Shipments
Once your order has been shipped, you will receive a tracking number from your selected carrier. You can use this tracking number to monitor the status of your shipment directly on your carrier’s website or app.
9. Shipping Issues
If you experience any issues with shipping, including lost or damaged shipments, please contact your carrier directly using your tracking number. We are not responsible for resolving issues related to delivery services.
10. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our procedures or shipping practices. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
ONYX
sales@onyxloops.com
Thank you for choosing ONYX.